Terms and Conditions

TERMS & CONDITIONS

Last Updated: 15 July 2026

1. Introduction

This website is operated by South Downs Coffee Co. Ltd, trading as 172 Coffee Roasters. Throughout the site, the terms “we”, “us” and “our” refer to 172 Coffee Roasters.

By accessing our website or purchasing something from us, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree, please refrain from using our website.

Company Name: South Downs Coffee Co. Ltd
Trading As: 172 Coffee Roasters
Registered Office: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
Trading and Returns Address: 172 Thursley Road, Elstead, Godalming, GU8 6DH, United Kingdom
Company Registration Number: 12552714
Phone: 07771 253768
Email: info@172coffeeroasters.co.uk

2. Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products. Your order is only accepted once we dispatch your goods and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order before dispatch where:

The product is unavailable or incorrectly priced.
Payment cannot be authorised or processed.
There is evidence or reasonable suspicion of fraudulent activity.
We are unable to fulfil the order due to an error in the product or delivery information provided.

3. Pricing and Payment

All prices displayed on our website are in British Pounds Sterling (£) and include VAT where applicable.

We accept payment through the secure payment methods displayed during checkout. These may include debit cards, credit cards, digital wallets and other payment methods made available by Shopify or our chosen payment providers.

You must ensure that the payment and billing information you provide is complete and accurate and that you are authorised to use the selected payment method.

4. Shipping and Delivery

Delivery is managed in accordance with our Shipping Policy, which is available on our website.

We aim to prepare and dispatch orders promptly. However, delivery dates and times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, seasonal demand or incomplete delivery information.

You are responsible for providing an accurate and complete delivery address. We cannot accept responsibility for delays or losses caused by incorrect information supplied during checkout.

5. Returns and Refunds

Our Returns and Refunds Policy explains your rights to cancel an order, return eligible products or request a refund.

UK consumers generally have a 14 day cooling off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, certain exceptions may apply, including to goods that are perishable, personalised or unsuitable for return once opened for hygiene or food safety reasons.

Unless a product is faulty, damaged or incorrect, opened coffee, food products and other consumable goods may not be eligible for return. Please read our full Returns and Refunds Policy before placing an order.

For business to business orders, returns are accepted only where agreed in advance or where goods are faulty, damaged or incorrectly supplied.

6. Coffee Subscriptions

Where coffee subscriptions are offered, the subscription price, frequency and products included will be displayed before checkout.

By purchasing a subscription, you authorise us and our payment provider to take recurring payments using your selected payment method until the subscription is cancelled.

You are responsible for keeping your payment, billing and delivery information up to date.

Subscription management options, including the ability to pause, skip or cancel an upcoming order, may be provided through your customer account or the subscription management portal.

Any cancellation or change must be made before the applicable renewal or processing date. If an order has already been processed or dispatched, it may not be possible to cancel that shipment.

7. Digital Gift Cards

Gift cards sold through our website are digital products delivered electronically and are not physical gift cards unless expressly stated otherwise.

Digital gift cards may be redeemed against eligible purchases made through the 172 Coffee Roasters online store. They cannot be exchanged for cash, resold or used to purchase another gift card unless permitted by applicable law.

You are responsible for providing the correct email address for delivery. We are not responsible for gift cards sent to an incorrect address supplied during purchase.

Please keep gift card codes secure. We cannot replace gift cards that have been used without authorisation unless required by law.

8. Discount Codes and Promotions

Discount codes and promotional offers are subject to their individual terms, eligibility requirements and expiry dates.

Unless expressly stated otherwise:

Only one discount code may be used per order.
Discount codes cannot be exchanged for cash.
Discount codes cannot be applied retrospectively.
Promotions may exclude subscriptions, gift cards, delivery charges or selected products.

We reserve the right to withdraw or amend a promotion where necessary, provided this does not affect orders already accepted.

9. Accuracy of Information

We aim to ensure that all information displayed on our website is accurate and up to date. However, errors, omissions or outdated information may occasionally occur.

We reserve the right to correct or update product information, prices, availability and website content without prior notice.

10. Product Information and Availability

All products displayed on our website are subject to availability. We may discontinue, replace or modify products without notice.

Coffee is a natural and seasonal agricultural product. Flavour, aroma, appearance, roast colour and other characteristics may vary slightly between crops, batches and roast dates.

Product images are provided for illustrative purposes. Packaging, labels and presentation may occasionally differ from those shown without affecting the nature or quality of the product.

Product tasting descriptions are subjective and are intended as guidance only. Individual brewing methods, equipment, water and personal preferences may affect the final taste.

11. Allergens and Product Suitability

Customers are responsible for reviewing all product information and contacting us before purchase if they have questions concerning ingredients, allergens, dietary requirements or suitability.

Although coffee products may not intentionally contain common allergens, they may be handled, stored or packaged in environments where other food products are present. Any applicable allergen information will be provided on the product packaging or product page.

12. Limitation of Liability

To the maximum extent permitted by law, South Downs Coffee Co. Ltd shall not be liable for indirect or consequential losses arising from your use of our website or purchase of our products, including loss of profit, revenue, data, opportunity or goodwill.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of rights that cannot lawfully be excluded or limited.
Any other liability that cannot be excluded under applicable law.

Nothing in these Terms affects your statutory rights as a consumer.

13. Intellectual Property

All website content, branding, designs, graphics, photographs, product descriptions, text and other materials remain the property of South Downs Coffee Co. Ltd or their respective licensors.

You may not reproduce, copy, modify, distribute or commercially exploit any material from this website without prior written permission.

14. Data Protection and Privacy

Personal information is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.

You are responsible for ensuring that all personal information you provide is accurate and up to date.

15. Website Availability and Misuse

We do not guarantee that our website will always be available, uninterrupted or free from errors.

You must not misuse our website by attempting to introduce viruses, malicious code or other harmful material, gain unauthorised access to our systems, interfere with website operation or use the website for unlawful purposes.

16. Third-Party Services and Links

Our website may contain links to, or rely upon services provided by, third parties such as Shopify, payment processors, delivery providers, subscription platforms and social media services.

We are not responsible for the content, security, availability or privacy practices of third-party websites or services. Your use of those services may be governed by separate terms and policies.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere.

18. Updates to These Terms

We may update these Terms periodically to reflect changes to our products, services, website or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Changes will not affect orders already accepted unless required by law.

19. Contact Information

For questions about these Terms, please contact:

South Downs Coffee Co. Ltd
Trading as 172 Coffee Roasters
Registered Office: 20 Wenlock Road, London, England, N1 7GU, United Kingdom
Trading and Returns Address: 172 Thursley Road, Elstead, Godalming, GU8 6DH, United Kingdom
Email: info@172coffeeroasters.co.uk
Phone: 07771 253768
Support Hours: Monday to Friday, 09:00 to 17:00