Returns & Refunds

We want you to be happy with every order you receive from 172 Coffee Roasters.

As coffee is a fresh food product, we can't accept returns of opened bags unless they're faulty or not as described.

If something isn't right with your order, we'll always do our best to put it right.

Refunds or Replacements

We'll happily offer a refund or replacement if:

• You receive the wrong item.
• Your order arrives damaged.
• There is a genuine quality issue with the product.

Please contact us within 7 days of delivery and include:

• Your order number
• A brief description of the problem
• Photos, where applicable

Non-Returnable Items

We cannot accept returns for:

• Opened bags of coffee (unless faulty)
• Gift cards
• Sale or clearance items (unless faulty or incorrect)
• Orders placed incorrectly by the customer
• Opened bags of coffee following a change of mind

This does not affect your statutory rights where goods are faulty or not as described.

Returns for Unopened Coffee

If you've changed your mind and your coffee remains unopened, please contact us within 7 days of delivery.

As part of our customer service, we're happy to accept returns of unopened coffee within 7 days of delivery, provided the product is unused, in its original packaging and suitable for resale. Return postage is the customer's responsibility unless the goods are faulty or incorrect.

Exchanges

We don't offer direct exchanges.

If there's a problem with your order, we'll arrange either a replacement or a refund, depending on the circumstances.

Refunds

Once we've received and inspected any returned goods (where applicable), approved refunds will be made to your original payment method.

Please allow up to 10 working days for the refund to appear, depending on your bank or card provider.

Need Help?

If you have any questions about your order or need to report a problem, please get in touch using the details below and we'll be happy to help.

Email: info@172coffeeroasters.co.uk
Phone: 07771 253768